Lesley Boyd | Business Systems Analyst

About

Hello, I'm Lesley

I've spent 15+ years working on enterprise systems -- SAP, Salesforce, Jira -- mostly on the business side of the handoff.

Right now I'm Engineering Operations Lead at Blackthorn.io, where I own Jira and Confluence administration for a distributed engineering organization. I run intake, clarify what people are actually asking for, and coordinate change and release timing across engineering, QA, product, and offshore partners in different time zones. I was also scrum master for the team from 2022 until March 2026.

Before that I led QA at the same company, serving as the final validation gate between development and release. Earlier there was Salesforce consulting at Accenture on a USDA modernization initiative, a CRM data migration into a centralized Salesforce org at Bridgestone during a corporate acquisition, and ten years at Frito-Lay that included validation lead on a nationwide SAP 7.0 deployment across 300+ locations.

The part I'm actually good at is figuring out what someone needs when they can't quite articulate it yet, then writing it down so the answer doesn't depend on me being in the room.

Experience

Where I've worked

Blackthorn.io Engineering Operations Lead · Jira & Confluence Administrator Mar 2026 – Present

Primary liaison between engineering, QA, product, and business stakeholders. I run intake and clarify requirements for configuration, access, and process requests under deadline pressure.
Coordinate change and release timing across engineering, QA, and offshore partners spanning multiple time zones.
Own the organization's Confluence source of truth, authoring runbooks and process documentation so system setup and decisions don't depend on any one person.
Track scope, risk, and dependencies across simultaneous release workstreams for leadership reporting.

Blackthorn.io Scrum Master · Atlassian Administrator Apr 2022 – Mar 2026

Facilitated sprint ceremonies for a distributed engineering team: planning, daily standup, review, and retrospective across multiple time zones.
Worked with product on backlog refinement and sprint scope, and cleared or escalated the impediments the team couldn't resolve on its own.
Ran release planning across simultaneous workstreams, tracking scope, risk, and dependencies, and reporting sprint metrics and velocity to leadership.
Coached the team on agile practice.
Established Jira and Confluence administration for the organization, including workflow configuration, permissions schemes, and automation rules.
Designed workflow and automation rules that replaced recurring status meetings with real-time, self-serve visibility.

Blackthorn.io QA Lead / QA Engineer Jul 2020 – Apr 2022

Final validation authority for production readiness across multiple integration environments, running functional verification in sandbox environments as the gate between development and release.
Built and maintained defect triage, test documentation, and issue-tracking conventions.
Managed offshore QA workflows across time zones using a follow-the-sun coordination model.

Accenture Salesforce Application Development, Sr. Analyst Apr 2019 – Jul 2020

Supported a SAFe-based delivery team on a USDA modernization initiative, translating legislative and business requirements into technical acceptance criteria and structured test scenarios.
Managed code migration through CI/CD pipelines and environment configuration within a Scaled Agile framework supporting large-scale enterprise delivery.
Coordinated timelines and competing priorities across cross-functional stakeholder groups.

Bridgestone Business Systems Analyst · Salesforce Support 2014 – 2018

Technical project lead for a CRM data migration into a centralized Salesforce org during a corporate acquisition, coordinating across multiple teams and locations.
Automated manual reporting workflows with Alteryx and Tableau, delivering real-time KPI dashboards for Consumer Tire Sales leadership.
Authored training materials and standardized process documentation, and served as the internal resource for system procedures and technical product knowledge.

PepsiCo – Frito-Lay SAP Solution Analyst · Supply Chain Operations 2004 – 2014

Validation lead, testing complex business scenarios against system logic and driving resolution of critical defects prior to launch.
Led technical end-user rollout groups during a nationwide SAP 7.0 deployment across 300+ locations, managing timelines, training coordination, and stakeholder communication at scale.

Skills