About Me
Hello, I am Lesley
Salesforce Professional and QA Engineer from Kentucky

I've always found great reward in helping people. Throughout my career I have held positions that supported different user groups whether it be sales teams through marketing education, operations teams through analytics and insight reporting, or individual end users through training.

The roles I've held in the past were always on the edge of IT. I found myself working alongside development teams and offering up insights from the business, but wanted to know more about the technology driving innovation. This led me to deciding it was time to make a change and add more tools to my toolbox. That's how I found myself at Nashville Software School. During my time at NSS I developed code using HTML, CSS, JavaScript, React, Python, and Django. These skills helped further my passion of helping people, but now it can be through code.

Currently, I'm combining my past experiences and working as a QA Engineer with a software company that creates apps for the Salesforce AppExchange. I've been working with Salesforce since 2015 and love using the technology and admire the speed to market it allows. I've worked with orgs with 100+ users and orgs with 1000+ users. I've learned about user management, security, process automation, and what it's like to take a classic org and upgrade to the lightning experience. In my current role, I get to help deliver quality apps to the Salesforce ecosystem. I'm gaining experience learning to create and execute robust test cases, and also learning new tools like Cypress for test automation. I'm finding that the amount of tools available and possibilities are endless!

photo lesley boyd
Experience
home office
Blackthorn.iomore_vert

2020 - Present

Blackthorn.ioclose
  • QA Engineer

    Test current products and identify deficiencies.

    Suggest solutions to identified product problems.

    Investigate product quality in order to make improvements to achieve better customer satisfaction.

    Collaborate with the Development team to ensure consistent project execution.

    Identify quality assurance process bottlenecks and suggest actions for improvement.

city buildings
Accenturemore_vert

2019 - 2020

Accentureclose
  • Salesforce Capability Application Development Senior Analyst

    Certified Salesforce Admin and App Builder.

    Act as a Salesforce consultant on projects including those with federal clients.

    Gather project requirements and add to acceptance criteria.

    Configure Salesforce Orgs in sandbox environments to meet project requirements.

    Compose and execute scrum test case scenarios.

    Migrate code to remote repositories to meet CICD requirements.

    Practice Scaled Agile Framework Methodology.

    Work within government legislated guidelines to meet tight deadlines.

laptop screen
Nashville Software Schoolmore_vert

2018 - 2019

Nashville Software Schoolclose
  • Fundamentals Learned

    NSS taught me how to learn. This was helpful when transitioning from vanilla JavaScript to React from one project to the next. I found it was less about memorizing code and more about figuring out how to solve a problem.

    I had the opportunity to learn how to work with a team to develop code and utilize Github and project boards. This differed from individual projects due to the communication aspect of a group project and also finding out how to resolve coding merge conflicts.

  • Front-End Capstone

    I created a bird journal app called Backyard Birder for the casual bird enthusiast like myself. I built it using React. I learned about Google Maps APIs during the process and used their geocoder and map tools to add mapping functionality to the application.

  • Group Projects

    Worked with a group to create a social media type application called Nutshell using HTML, CSS, JavaScript, and React. I worked on the events section of the application. I utilized dynamic formatting and CRUD functionality to meet project requirements.

    Worked with a group to create a Nashville itinerary app that utilized JavaScript and multiple external APIs. I became familiar with the Nashville Metro Parks API during this project as I was responsible for enabling functionality that displayed parks that a user could see based on an amenity they selected from a list of options.

car tire on pavement
Bridgestonemore_vert

2014 - 2018

Bridgestoneclose
  • Tire Education Specialist

    Delivered product and sales presentations to tire dealers across the country. This included interviewing tire business owners before an event to evaluate needs and plan a valuable training session.

    Find innovative ways to train sales associates on being "Trusted Advisers". I was able to attend training session on how to deliver great customer service. We found that at the end of the day it's about people trusting someone to do right by them. It takes time and effort to show someone you want to earn their business.

  • Business Analyst

    Salesforce Administrator for the Consumer Tire Sales group of 150 users. Worked with members of the IT department to retire a legacy CRM for a newly acquired company and integrate their business into our existing Salesforce Org. Developed KPI tracking tools inside Salesforce for multiple teams. Managed any data uploads, technical issues, and user modifications.

    Worked with the Consumer Analytics team to use Alteryx to develop sales insights for multiple groups including a daily sales feed, geographic location tools, and channel growth visualizations.

    Worked with IT and other analysts to utilize Tableau for dynamic visualization tools that were once a manual process. Additionally, I worked with IT to integrate Tableau and Salesforce as another way to view sales data.

pile of potato chips
Frito Laymore_vert

2004 - 2014

Frito Layclose
  • Supply Chain/Operations

    Organized sales order volume distribution to Central Gulf Region including Tennessee, Alabama, Louisiana, and Arkansas. I was located in remotely in Tennessee, but accessed ordering systems across the region utilizing SAP. Additionally, I communicated regularly with regional sales personnel and operations management to ensure on-time delivery and labor efficiencies.

    Enabled labor tactic sustainment and accountability for the region by building reports and participating in region labor conference calls.

    SAP Subject Matter Expert that facilitated procedural refresher training for sales and operations personnel.

  • SAP Solution Analyst

    Member of the Project One Up SAP Release 7.0 - Order Management Team.

    Managed end user technician groups while deploying SAP solution across the US and Canada in over 300 locations over a one year timespan.

    Delivered formal end user SAP Order Management training for each wave of the deployment as well as on site support team member .

    Leader of the Integrated Connectivity Checkout (ICC) process of data from Legacy systems to SAP.

    Responsible for change management of SAP implementation in distribution centers ranging in volume from 12,000 cases a week to over 90,000 cases a week.

    Validated business scenarios for developmental testing during SAP User Acceptance Testing.

Projects
backyard birder app logo
Backyard Birdermore_vert

Check it out

Backyard Birderclose
backyard birder app screenshot

A bird sighting app for the casual bird enthusiast built with React.

nutshell app logo
Nutshellmore_vert

Check it out

Nutshellclose
nutshell app screenshot

A React social media app. This was built as a group project.

treaducation app logo
TreadUcationmore_vert

Check it out

TreadUcationclose
treaducation app screenshot

A Python/Django tire e-learning app. Instructors can build tire education modules and students can consume the content.

bangazon app logo
Bangazonmore_vert

Check it out

Bangazonclose
bangazon app screenshot

A Python/Django e-commerce app. This was built as a group project.

Certifications
Salesforce Admin Certification Salesforce App Builder Certification
Technology
html

HTML

css

CSS

javascript

JavaScript

react

React

reactstrap

Reactstrap

python

Python

django

Django

ubuntu

Ubuntu

google-maps

Google Maps

materialize

Materialize

bootstrap

Bootstrap

browserify

Browserify

grunt

Grunt

postman

Postman