I've always found great reward in helping people. Throughout my career I have held positions that supported different user groups whether it be sales teams through marketing education, operations teams through analytics and insight reporting, or individual end users through training.
2018 - 2019
I had the opportunity to learn how to work with a team to develop code and utilize Github and project boards. This differed from individual projects due to the communication aspect of a group project and also finding out how to resolve coding merge conflicts.
I created a bird journal app called Backyard Birder for the casual bird enthusiast like myself. I built it using React. I learned about Google Maps APIs during the process and used their geocoder and map tools to add mapping functionality to the application.
2014 - 2018
Delivered product and sales presentations to tire dealers across the country. This included interviewing tire business owners before an event to evaluate needs and plan a valuable training session.
Find innovative ways to train sales associates on being "Trusted Advisers". I was able to attend training session on how to deliver great customer service. We found that at the end of the day it's about people trusting someone to do right by them. It takes time and effort to show someone you want to earn their business.
Salesforce Administrator for the Consumer Tire Sales group of 150 users. Worked with members of the IT department to retire a legacy CRM for a newly acquired company and integrate their business into our existing Salesforce Org. Developed KPI tracking tools inside Salesforce for multiple teams. Managed any data uploads, technical issues, and user modifications.
Worked with the Consumer Analytics team to use Alteryx to develop sales insights for multiple groups including a daily sales feed, geographic location tools, and channel growth visualizations.
Worked with IT and other analysts to utilize Tableau for dynamic visualization tools that were once a manual process. Additionally, I worked with IT to integrate Tableau and Salesforce as another way to view sales data.
2004 - 2014
Organized sales order volume distribution to Central Gulf Region including Tennessee, Alabama, Louisiana, and Arkansas. I was located in remotely in Tennessee, but accessed ordering systems across the region utilizing SAP. Additionally, I communicated regularly with regional sales personnel and operations management to ensure on-time delivery and labor efficiencies.
Enabled labor tactic sustainment and accountability for the region by building reports and participating in region labor conference calls.
SAP Subject Matter Expert that facilitated procedural refresher training for sales and operations personnel.
Member of the Project One Up SAP Release 7.0 - Order Management Team.
Managed end user technician groups while deploying SAP solution across the US and Canada in over 300 locations over a one year timespan.
Delivered formal end user SAP Order Management training for each wave of the deployment as well as on site support team member .
Leader of the Integrated Connectivity Checkout (ICC) process of data from Legacy systems to SAP.
Responsible for change management of SAP implementation in distribution centers ranging in volume from 12,000 cases a week to over 90,000 cases a week.
Validated business scenarios for developmental testing during SAP User Acceptance Testing.