Certified Scrum Master
Scrum Alliance
Lesley Boyd
Technical Project Manager · Henderson, Kentucky · Open to remote
I work in the space between the people who need something and the people who build it. Requirements, release quality, and the documentation that keeps a system from living in one person's head.
About
Hello, I'm Lesley
I've spent 15+ years working on enterprise systems (SAP, Salesforce, Jira), mostly on the business side of the handoff.
Most recently that meant owning Jira and Confluence for a distributed engineering org at Blackthorn.io. I ran intake, figured out what someone was actually asking for, and coordinated release timing across engineering, QA, product, and offshore partners in a few different time zones. Before that I led QA there, doing final sign-off on production readiness before anything shipped.
Earlier: Salesforce consulting at Accenture on a USDA modernization project, a CRM migration at Bridgestone during an acquisition, and ten years at Frito-Lay that included validation lead on a nationwide SAP rollout across 300+ locations.
A few things I've found hold up regardless of the system:
- The requirement someone gives you first is rarely the requirement. It's worth the extra conversation.
- Documentation isn't overhead. It's what keeps a system from depending on one person being available.
- A lot of "we need a meeting about this" turns out to be a visibility problem. Most of what I build in Jira is so people can see where something stands without having to ask.
I'm looking for a remote Technical or IT Project Manager role, ideally somewhere whose mission I care about, like animal welfare, climate, or the outdoors. If that's you, get in touch.
Experience
Where I've worked
Blackthorn.io
Engineering Operations Lead
Mar 2026 – Nov 2026
- Served as final sign-off on each release, confirming technical and process requirements were met before anything went to production.
- Configured Jira automation to log operational changes and system updates, so every change had a record without anyone tracking it by hand.
- Set acceptance criteria and ran pre-release validation checks to catch issues before deployment.
- Standardized cross-functional workflows so every team followed the same governance steps.
Blackthorn.io
Scrum Master · Atlassian Administrator
Apr 2022 – Mar 2026
- Facilitated sprint ceremonies for a distributed engineering team: planning, daily standup, review, and retrospective across multiple time zones.
- Worked with product on backlog refinement and sprint scope, and cleared or escalated the impediments the team couldn't resolve on its own.
- Ran release planning across simultaneous workstreams, tracking scope, risk, and dependencies, and reporting sprint metrics and velocity to leadership.
- Owned Jira and Confluence administration for the organization, including workflow configuration, permissions schemes, and automation rules.
- Designed workflow and automation rules that replaced recurring status meetings with real-time, self-serve visibility.
- Authored runbooks and process documentation as the organization's Confluence source of truth, so system setup and decisions didn't depend on any one person.
- Ran intake and clarified requirements for configuration, access, and process requests, and coordinated change and release timing across engineering, QA, and offshore partners.
Blackthorn.io
Quality Assurance Lead · Senior Validation Analyst
Jul 2020 – Apr 2022
- Led quality validation for high-stakes software applications, verifying that products met all functional and regulatory specifications.
- Authored validation plans and test strategies that served as the source of truth for system reliability and for internal and external compliance audits.
Accenture
Salesforce Application Development, Sr. Analyst
Apr 2019 – Jul 2020
- Partnered with cross-functional stakeholders on a USDA modernization project to translate legislative and regulatory requirements into technical acceptance criteria and structured validation scenarios.
- Managed deployment pipelines within a SAFe (Scaled Agile) delivery model, making sure environment configurations met quality standards before migration.
- Developed functional specifications and process maps to keep a clear audit trail from initial requirements through production release.
- Oversaw system-level checks and unit testing to protect data quality and system stability during enterprise-scale updates.
Bridgestone
Consumer Tire Education Specialist
Nov 2017 – Oct 2018
- Trained independent tire dealers to sell Bridgestone tires, typically a room full of their salespeople at a time.
- Turned engineering and safety specifications into training for dealer salespeople and other non-technical audiences.
- Trained regional teams on industry safety standards and regulatory requirements.
- Maintained the training documentation that served as the source of truth for technical product data and performance metrics.
Bridgestone
Business Systems Analyst · Salesforce Support
Mar 2014 – Nov 2017
- Worked alongside IT on a CRM data migration into a centralized Salesforce org after a corporate acquisition, then trained the acquired company's users on Salesforce.
- Administered Salesforce Sales Cloud for Sales Operations for about two years.
- Replaced manual spreadsheet reporting for Consumer Tire Sales leadership by partnering with IT to build a database that fed Tableau dashboards, using Alteryx to standardize the data feeding them.
PepsiCo – Frito-Lay
SAP Solution Analyst & Logistics Specialist
2004 – 2014
- Subject matter expert for regional logistics, translating physical warehouse and distribution activity into compliant data structures in SAP.
- Managed regional inventory accuracy and delivery scheduling for high-volume physical assets, holding a zero-loss standard for data integrity.
- Ran regular audits of warehouse operational data for adherence to global distribution standards and corporate safety protocols.
- Bridged field operations and IT by troubleshooting system issues and training on-site staff on data entry and inventory documentation procedures.
Skills
What I work with
Requirements & process analysis
Requirements gathering
Gap analysis
Functional specifications
Process & workflow redesign
Data & process flow diagrams
Validation & quality
Test strategy
Test scenario design
Functional & regression validation
Defect triage
Root-cause analysis
Production-readiness sign-off
Systems & tools
Jira Cloud administration
Confluence Cloud administration
Salesforce
SAP
Tableau
Alteryx
Git & GitHub
Google Workspace
Methodologies
SDLC
Agile / Scrum
Scaled Agile (SAFe)
Hybrid delivery models
Development background
JavaScript
React
Python
Django
HTML & CSS
Credentials
Certifications & education
Atlassian Certified in Jira Board Configuration
Atlassian
Salesforce Certified Platform Administrator
Salesforce
Salesforce Certified Platform App Builder
Salesforce
Salesforce Certified Business Analyst
Salesforce
- B.S. Recording Industry, Middle Tennessee State University Cum Laude
- Full Stack Software Development, Nashville Software School 2019
- Atlassian University coursework
Projects
Outside of work
I don't write much production code these days, but I still build things.
Kentucky Backyard Birder
My bird photography site, designed and built from scratch. Gallery, blog, and print ordering.
HTML & CSSJavaScriptPhotography
Backyard Birder
A bird sighting journal built in React with the Google Maps geocoder. My capstone at Nashville Software School, and the start of the bird thing.
ReactGoogle Maps
TreadUcation
A Python and Django e-learning app for tire education. Instructors build modules, students work through them.
PythonDjango
Contact
Get in touch
Email is the fastest way to reach me.
- lesley.a.boyd1@gmail.com
- Henderson, Kentucky
- linkedin.com/in/lesleyaboyd
- github.com/laboyd001